If you have a business online – which you should have, considering that people are now preferring to do business over the Internet as opposed to in person – you’ve probably heard of the term ‘chatbot’.

While it may seem like a foreign concept, quite difficult to understand and piece together, these incredible pieces of software can actually be an integral part of your operations – if you just let them.

So, what is a chatbot?

According to Oracle, a chatbot is a piece of software that interacts with humans in a conversational manner. These chatbots are designed in order to make your customer’s, and potential customer’s, experience with your business simpler and more streamlined. This results in you providing answers which respond to their queries.

Chatbots are not nice-to-haves. They are incredibly necessary today. Here’s why:

  • By 2021, it is predicted that there will be 10 billion connected mobile devices. (To put this into perspective, this is just two months away).
  • More than half of the world’s population uses messaging apps such as WhatsApp, Slack and Facebook Messenger,
  • Two thirds of customers prefer to use messaging apps, in order to make contact with a company, as opposed to using other means such as telephone or email.

A chatbot is able to aggregate all of these queries, which are made across all of the platforms that your customers choose to contact you on, so that these can be responded to. Tools and technologies, such as natural language processing and machine learning to make this work.

The Human Touch Is Not Lost

By no means is the human touch lost, when it comes to sales and customer service, with a chatbot. The first point of contact that a customer has is via the chatbot. However, if it is unable to successfully resolve the customer’s query, they pass it onto a human representative of the company so that they can provide speedy resolution.

Let Syscor Help You To Build Your Chatbot

At Sycor, we are passionate about AI and the power it has to revolutionise your business – and chatbots are just a piece of these. Contact us to find out how we can help to use chatbots and streamline your business, maximise your profits and minimise your operational costs.