What to look for in an RPA service provider | South Africa

by | Sep 30, 2021 | Artificial Intelligence, Automation, Business Process Automation, Hyper Automation, IT Automation, Marketing Automation

What to look for in a provider

When you’re looking to implement an RPA system, the provider needs to be properly suited for your company. This means that you must consider two sets of criteria, vendor-related and software-related.

1. Vendor experience

The most suitable provider for you is one that has worked in different sectors. This is because an experienced provider would recognize your business needs and wants. It’s about more than a plug-and-play solution. It’s about designing something suited for your business.

2. Commitment to staying up to date with technology

The digital world is constantly developing. That’s why the provider’s investment in technological innovation applies to you. We advise looking for someone that offers main product releases yearly. This would be in addition to more frequent minor releases in between. One way to check this is to ask them about their product development plans.

3. Proactive support

24/7 technical support is critical during implementation to ensure success. The RPA provider must be able to provide personalized assistance. They need to be available by email, phone, or demos throughout your automation journey. Should your needs change as you move forward, a provider should be able to adapt

4. Far-reaching client training

If your RPA endeavour is to be successful, coaching tools are vital for both users and developers. To guide a profitable enterprise, the providers should offer onsite and external training. Online resources are also beneficial.

Software-related standards to look out for

1. Ease of implementation

Flexibility is a core characteristic of software that can seamlessly combine technologies. This includes enterprise process management suite, consumer relationship management, and human resource management.

2. Reduced price of ownership

This consists of the implementation cost, the license fees, and the maintenance costs. These are ongoing costs that will impact your business. Needless to say they are worth discussing beforehand.

3. Technical criteria

You need to determine the compatibility between the system and your existing technology. This includes

  • Software and hardware requirements
  • Security
  • Screen scraping capabilities
  • Smart automation
  • Business goals

4. Features that maximize ROI

Robot capabilities, scalability, and reliability are amongst the features with the most impact. The system needs to run independently. To do so it must follow the relevant processes with minimal effort. It also needs to be able to grow and evolve alongside your business.

The verdict

When it comes to RPA, the core thought is to find something that incorporates many systems. This is in addition to the RPA software’s unique traits. You need to know what you are looking for before reaching out.

If you are ready to get your RPA journey, contact us today. We’ll have one of our team members contact you to determine your needs.